PEN185 - o9 Solution Architect and Blue Yonder Consultant

Summary:

Senior Enterprise Architecture Manager / Solution Architect  with extensive experience in Technology Services, JDA/Blue Yonder and o9 Supply Chain processes and process innovation. Has a strong background in Cloud, Consulting Services, Education Services and Customer Support. Has a strong background in JDA Demand and Demand 360. Extensive experiences supporting Beverage industry clients.

• As a Senior Solution Architect, currently leading the implementation of o9 Supply Chain Solutions for a Latin American based client. 
• For Blue Yonder, defined Success Plans and solution roadmaps with Customers. Acted as a trusted advisor to improve solution adoption, consumption and value realization.  
• For Blue Yonder as a Delivery Manager, oversaw implementations along LATAM North. Acting as a trust advisor for Customers  during implementation cycles. Main Customers where CEMEX, PepsiCo, H.E.B., Farmacias del Ahorro, Office Max.
• For Blue Yonder CoE, was a Lead Cloud Support operations at Monterrey Center of Excellence serving Cloud, SaaS and On Prem customers. Build up from scratch the JDA Support practice at CoE Monterrey to extend Americas region and extend coverage to Americas, LATAM, EMEA.
• For a major global food producer, was a Solution Architect worked on the Global Services JDA Demand, D360, JDA Market Manager upgrade for US Foods, Canada Foods/Pet, Mexico Gum/Pet/Snacks. Develop and coordinate System Integration tests (SIT), end user acceptance tests (BIT), end user training, issue tracking and resolution in coordination with technical team. Go Live preparation, support and post Go live support.
• As a Project Manager, was responsible for the overall project implementation, scope, resources , manage project. Report project status to stakeholders, weekly review with JDA as implement. Solutions: Demand, Demand 360, Fulfillment, Allocation, Size Scalling..
• As Solution Architect and Project Manager for JDA Software, led JDA implementations. Some projects as Solution architect, others as Project Manager. Experience implementing Demand, Inventory and replenishment planning, Category Management ). Accounts: Retail: Casa & Video, Coppel, Chedraui, ISSSTE. Manufacturing: Coca Cola, Cuauhtémoc Moctezuma (Heineken), PEPSICO, Gamesa, Kellogg´s.

Skills

• Strategic Planning
• Customer centric mindset
• Goal and metric oriented
• Program/Project Management
• Customer Engagement
• Escalation Management
• Software implementation
• Process reengineering
• Cloud Services
• Techno Functional background
• Team building

Work Experience

o9 Solutions, Professional Services                                                                                         Jul 2021 – Present

Contract o9 Solution Architect

Lead the implementation as a Solutions Architect for Demand Planning for a client’s Middle Americas region (USA, Mexico and Columbia). Successfully lead 2 go-lives in Mexico and Columbia for Demand Planning.  

Received and delivered o9 Training. 

Feb´ 20 to Apr ´ 21

Customer Success Sr Manager 

Blue Yonder

Advocate to achieve deep engagement with top Customers. Define Success Plans and

solution roadmaps with Customers. Act as trusted advisor to improve solution adoption, consumption and value realization. Understand customers’ industry, challenges and opportunities, understand business needs for competitive advantage. Schedule EBRs  with Customer at C Level.

Internal contact with Sales, Technical account Managers, Cloud and Support. Act as

SPOC in case of awareness escalations or external escalation. Keep track of KPIs for

customer retention and expansion: NRR, ARR, AR, NPS, TTR, % Adoption & Consumption.

 

Jul´ 19 to Jan´ 20

Delivery Manager for Blue Yonder

Oversee implementations along LATAM North. Acting as a trust advisor for Customers  during implementation cycles. Align with Sales on project scopes. Monitor implementation KPIs, engage with Customer sponsors and assist PMs in case of deviations or escalations. Main Customers CEMEX, PepsiCo, H.E.B., Farmacias del Ahorro, Office Max.

Apr 16 to Jun ´ 19

Support Manager for Blue Yonder

 

Lead Cloud Support operations at Monterrey Center of Excellence serving Cloud, SaaS and On Prem customers. Build up from scratch the JDA Support practice at CoE Monterrey to extend Americas region and extend coverage to Americas, LATAM, EMEA.

 

April ‘15 to Mar ´ 16

Solution Architect for a Global food Service firm 

 

Scope: JDA Demand/360/Market Manager upgrade for US Foods, Canada Foods/Pet, Mexico Gum/Pet/Snacks. Develop and coordinate System Integration tests (SIT), end user acceptance tests (BIT), end user training, issue tracking and resolution in coordination with technical team. Go Live preparation, support and post Go live support (Nurture).

Nov ‘14 July `15

Project Manager for a Major Retail firm

Responsible for the overall project implementation, scope, resources , manage project. Report project status to stakeholders, weekly review with JDA as implement. Project investment about 3.2 million USD . Solutions: Demand, Demand 360, Fulfillment, Allocation, Size Scalling.. 

Feb ‘10 Oct `014

Solution Architect, Project Manager for JDA Software

Lead JDA implementations. Some projects as Solution architect, others as Project Manager. Experience implementing Demand, Inventory and replenishment planning, Category Management ).

 

Accounts: Retail: Casa & Video, Coppel, Chedraui, ISSSTE. Manufacturing: Coca Cola, Cuauhtémoc Moctezuma (Heineken), PEPSICO, Gamesa, Kellogg´s.

Aug ’01 to Jan ’10

Sales Administration, Demand Planning Manager

Responsible of demand planning process, lead weekly demand planning collaboration with Sales and Marketing. Maintain and publish Demand/Supply KPI’s (forecast accuracy, stock levels, % fill rate)

Achievements: Implement foundation of the S&OP process, 10% stock reduction, fill rate improvement from 84% to 98%.