PEN-190

U.S. Citizen

Active DoD Secret Security Clearance

SUMMARY:

Senior SAP Consultant with more than a 24 years of experience and specializing in SAP connectivity (Basis,  EDI, ALE, Workflow) and SAP New Dimensions products (Solution Manager, NetWeaver, CRM, Portal). Work experience includes Fortune 100 companies, government agencies and major Consulting Firms (SAP America, KPMG, PWC, IBM, Origin)

 

 

CERTIFICATIONS:

CompTIA Security +, valid to Nov 25, 2026

SAP HANA Operations and Administration, HA200

Red Hat Linux System Administration, RH124 and RH134

SAP Certified Associate – Database Administrtator, C_DBADM_2024

SAP Certified Associate – Project Manager SAP Activate, C_ACT_2403

SAP Certified Associate – Implementation Consultant S/4HANA, C_S4CPB_2402

SAP Certified Technology Associate – OS/DB Migration NW 7.52, C_TADM70_22

COMPLETED TRAINING:

ALM105 - SAP HANA – Operations, High Availability, and Data Center Readiness

ALM161 - Operations in SAP HANA – Basics

ALM360 - Operations in SAP HANA – Advanced

EIM163 - Load Data into SAP HANA with Data Services and Direct Extractor Connection

EIM201 - Architecture and Technology in SAP HANA

EMPLOYMENT HISTORY:

 

SAP Sr. Basis Administrator,                             May 2024 - current

                                                             

Security Center of Excellence maintenance of existing roles and authorizations.

 

SAP Systems Managing Consultant,

January 2024 – May 2024

Manage third party resources of OS/DB Migration project and assign areas of responsibilities.  Interview and recommend new resource additions to the project.

• Prepare and execute migration from on-prem ECC 6, SP8 to S//4 HANA 2022 using DMOVE2S4.
• Develop processes and guidelines for Workshops and Documentation of “as-is” environments
• Design overall architecture of the “to-be” Azure solution, create deployment documentation,  guidelines and  scripts , as well as implementation schedule and tasks.
• Lead discussions with Cloud Provider and network infrastructure resources to map the overall design of the “to-be” solution and identify any needed hardware or network components.

 

SAP Basis – Solution Manager SME,     January 2023 – January 2024

 

                                                         

• Maintain and support S/4 HANA PoC project with emphasis on Supply Change Management (SCM), Material Management (MM), and Procurement.
• STIG all components of the implementation landscape, including SAP S/4 Application Servers, Solution Manager 7.2 ABAP and JAVA servers, SAP Web Dispatchers, SAP Business Objects Data Services (BODS), and ASE servers
• Install and configure SAP Signavio to provide Process Mining and Modeling functionality to the SAP environment supporting automation capabilities.
• Reconfigure Apache web server to meet STIG requirements with respect to file system’s ownership and permissions, disable banner pages, and log file generation and content.
• Install and maintain Business Objects Data Services (BODS) 4.3 with a Sybase database backend.

SAP Project Management Consultant, Solution Partner

           May 2022 – January 2023

Project responsibility for the OS/DB migration legacy systems from Microfsft SQL database backend to SAP HANA database backend.

Lead a team of 12 SAP application and technology SMEs (FI, SD, WM, Basis, ABAP and Interfaces) to perform migration tasks , supplemented by offshore programming staff and client in-house functional analysts and testers.

Maintain daily contact with client stakeholders, project managers, and executive management.

Document OS/DB migration process, milestones, and implementation activities. Provide weekly status reports and lead progress meetings.

• Landscape included ERP, PI, CUA, and Solution Manager, whereby ERP (ECC 6.0) was an OS/DSB migration and PI, CUA, and Solution Manager where greenfield implementation to support the new SAP ECC environment.

SAP OS/DB Migration Technical Lead,   Sept 2021 – May 2022

• Develop planning and architecture for the migration of GCSS SAP landscape from Oracle 19c on AIX to Oracle 19c with ASM on Oracle Linux 8.3. Landscape included ERP, Pi, EP, CUA, ADS, SLT, and Solution Manager using 56+ Oracle 19c databases, and more than 200 SAP system instances (Central Instances and Application Servers).
• Lead the DXC Technical team of 7 Migration Specialist to perform the Oracle and SAP installations.
• Deploy green field Solution Mnager 7.20 SR2  environment, perform initial configurations and definition of managed systems to support project objectives.
• Meet with GCSS and GDIT to plan deployment schedule and other technical details and constraints of moving a 100+ TB database (ERP) to an AWS Cloud infrastructure.
• Deploy Mock1 systems to verify proposed landscape and implementation methodology.
• Document encountered issues and resolutions with respect to missing OS and DB libraries, SAP recommended settings, Active Directory, as well as, DNS and other network restrictions.

OS/DB Migration Technical Lead, Logistics Modernization Program, Remote     March 2020 – May 2021

 

                                                            

• Lead and coordinate activities of Migration Team consisting of seven System Migration Specialist.
• Interact with SAP NS2 Cloud Team for the provisioning of properly configured systems on AWS hosts.
• Interface with Army’s LMP leadership and as well as, technical and functional staff.
• Source system consisted of a mixture of SAP systems running on Solaris/Oracle and Linux/HANA, and included ERP, SCM, EWM, MM, GRC, PO, BW, BO, SolMan, cFolders, MII.
• Activate and configure BPC on Netweaver BW 7.5 including STMS, activate Business Content, define ICM HTTP(S) ports and enable various Services in SICF to support BPC operations.
• Install and configure IPS 4.2 and Business Objects Data Services 4.2 to allow connections to, and data retrieval from, non-SAP data sources.
• Target landscape is comprised of Sandbox, Development (2 and 3) , Quality Assurance (2 and 3), Mock (1 and 2) Training, and Production.
• Methodology used for the migration was Export-Import for Solaris/Oracle based systems, Back-Restore for Linux/HANA based systems, and asynchronous HANA Replication of Production systems
• Prepare and test replication between SAP HANA Databases.  Troubleshoot, host, port, and firewall issues within the same data center as well as between on-prem and AWS based systems.

Prepare process steps and templates for all SAP systems migrations including preparation, execution and post installation task to ensure a common and complete documentation for each environment (SandBox, Dev1, Dev2, Dev3, QAS1, QAS2, QAS3, Mock1, Mock2, and Prod)

• Assist and guide Migration Teams members with their assigned tasks and coordinated any problem resolutions at technical and functional levels.
• Coordinated with SAP NS2 Cloud Team regarding any issues or hardware deployments

Solution Manager Integration Lead,                       January 2019 – February 2020

• Prepare and execute Change and Request Management (ChaRM) proof of concept for Aerospace & Defense (A&D) customer, with special focus on functionality and capabilities of ChaRM as opposed to ITSM solution.
• Prepare ChaRM project plan for implementation in Q4-2019
• Design, configure and Implement stand alone Retrofit to enable customer to yield the benefits of structured retrofit functionality without a full scale ChaRM activation.
• Stand alone Retrofit implementation across multiple landscapes, ECC, CRM, SRM, SCM, MDG, GTS, BW HANA, and S/4 HANA each consisting of N and N+1 design with multiple N+1 development tracks running concurrently (d1, d2,..d5)
• Prepare and implement a phased roll-out across the customer’s landscape consisting of over 300 production instances, plus more than 700 non-production instances such as Development, QA and Pre-Production.
• Implement advanced retrofit functionality including ATC to support retrofit across different component release levels. In particular supporting retrofit where the N systems are on S/4 1709 and the target N+1 systems are on S/4 1809.
• Work closely with US and Waldorf based SAP developers to implement new retrofit functionality at customer site, prior to official release of this functionality in Solution Manager SP10.
• Prepare comprehensive and in-depth documentation on how to perform retrofit, including step-by-step guides with screen shots and process flows.
• Train customer’s Release Management Team on proper use of retrofit in a N and N+1 landscape, including retrofit across different source and target release versions.
• Implement Focused Build ( ST-OST 200 SP04 ) based on SAP Best Practices.
• Configure Process Management, Test Suite, and Change Management to facilitate proper operation and use of Focused Build.
• Verify and compare Celonis Process Mining results with Solution Manager Process Management.
• Review Celonis Event Logs (Activity Tables) with Client Functional resources to verify validity of the captured processes and workflows to analyze proper functionality of new or changed code, objects or process flows.
• Synchronize security and authorization roles for SolMan Process Management to match Celonis to facilitate functional users access to both environments and data sources.
• Support Technical and Functional resources in their usage of Microsoft SQL and Celonis PQL queries and APIs.
• Implement and configure Root Cause Analysis functionality in Solution Manager 7.2 order to manage a complex landscape.  Particular emphasis on the comparative reporting of kernel levels, support pack versions, OSS notes and transports within the customer’s value and business steams.

 

 

SAP OS/DB Migration SME,                             October 2018 – January 2019

• OS/DB migration from Windows 2012 R2 and MS SQL Server running in on-premise datacenter to SUSE Linux and SAP HANA (1809) running on AWS Cloud, infrastructure
• Migration included Development, QA, Production, HA Fail-Over and Disaster Recovery environments.
• Landscape consists of ECC 6.0, CRM 7.0, BW 7.0, Work Manager, Fiori, Solution Manager 7.2, and third party components BSI TaxFactory and Vertex.

 

 

Global System Architect,                       September 2018 – December 2018

Review enabled functionality of global Solution Manager instance and recommend changes,, updates, and new capabilities following recent upgrade to version 7.2.

Prepare road map, project plan, and technical implementation requirements for global roll out of Focused Build and Focused Insights.

Roll-out Focused  Insghts for Data Volume Management, OCC and ICC monitoring, as well as SAP standard Governance metrics.

Define and deploy infrastructure for EH&S functionality (SERC, WWI and Rules Engine) in development, QA, and production environments, including HA.

Setup POC for SAP TDMS version 4.0 in order to prepare for upgrade of existing 3.0 versions.  Furthermore, POC will be used to compare TDMS functionality versus offerings by third-party products.

SCM Vulnerability SME,                                  July 2018 – August 2018

Review Vulnerability Assessment performed by Ernst & Young on client’s SCM public internet facing infrastructure.

Resolve identified security vulnerabilities through changes in SCM parameters with respect to correct CryptoLib configuration.

Prepare blueprint for development staff to code custom file upload interface, and follow on through implementation, testing and deployment.

Review and recommend third party Virus Engine to be integrated in client’s public internet facing infrastructure.

 

Solution Manager / ChaRM Consultant,                     August 2017 – June 2018

Verify and reconfigure Retrofit processs in ChaRM landscape of 98 SAP instances, including SAP ERP, CRM, BI, TM, PO, and HANA databases.

Prepare switch from current implementation phase to next build and implementation of additional SAP components and version upgrades.

Design and plan upgrade of Solution Manager 7.1 to Solution Manager 7.2, maintaining current data and histories.

Design technical and functional specifications for integration of Documentation functionality in SolMan 7.2

Configure SolMan Test Suite to validate proper distribution of ChARM requests using automated eCATTS.

Prepare SolMan 7.2 for Focused Build (Plug-in ST-OST)

Create\review projects for new business requirements utilizing Work Packages, Work Items, and assignment to Build Teams,  Review Test cases and when possible or desired, integrate with SolMan 7.2 Test Suite

Verify proper ChaRM settings and infrastructure for use with Focused Build functionality.

 

 

 

Solution Manager Upgrade SME,          May 2017 – June 2017

Limited scope engagement to configure Change and Request Management in Solution Manager 7.2 production instance.

Configure Fiori Launchpad to support custom tiles dedicated to development tasks and project documentation.

 

SAP HANA ERP HCM Architect,                           July 2010 – April 2017

Landscape Architecture Responsibilities

Design overall system landscape consisting of ERP 6.0 HCM components (Payroll and Time), Solution Manager 7.0, Business Warehouse 7.0 and ESS/MSS Self-Service portal on Netweaver 7.0

Landscape included five MS SQL database instances, two of them clustered to support High Availablity of Production databases, and one MS-SQL database each for Disaster Recovery, Quality Assurance and Development .  MS-SQL servers hosted databases for Solution Manager 7.1, Landscape Virtaulization Management, Solution Landscape Directory, and Adobe Document Services.

Application layer design included message\enqueue\lock server instances segregated from traditional central instances to support high availabibility and allow for OS patching while maintaining 100% up-time of the Development, Quality Assurance, and Production environments, all consisting of multiple application servers.

Deploy, configure, and test Landscape Virtualization Manager 2.0 (LVM) on both local datacenter for DEV and QAS, and Azure based environment for PRD.

Document and operate LVM for daily SAP operations, during high transaction volumes, and during maintenance and upgrade procedures.

Install clustered MS-SQL database server with geographically dispersed nodes over two datacenters.

Install and support BW 7.0, with connectivity to ERP 6.0 for reporting on Personnel Actions and other HR metrics.

Install and maintain BSI Tax Factory 8.0 instances for Development, QA and Production ERP systems.

Support and monitor weekly HCM payroll runs for approximately 18,000 W2 employees dispersed throughgout the US, and incorporating federal, state, county and municipal tax authorities, and other mandated income witholdings or liens.

Install and configure Solution Manager 7.0-EHP1 together with supporting third party tools, such as Wily Introscope

Configure Solution Manager 7.0 for Central User Administration (CUA) to create, maintain, and distribute user accounts and roles to all systems in the landscape.

Configure Solution Manager 7.0-EHP1 Change and Request Management (ChaRM) to facilitate proper development cumentation, assignment of resources, and deployment of transports.

Deploy and maintain SAP S/4 HANA Proof of Concept Lab for evaluation of S/4 HANA applications and interfaces to SAP and non-SAP products.

Perform several HANA migration scenarios including Database Migration Option (DMO) and Export-Import, as well as some other variants which included an simultaneous EhP-7 upgrade.

Represent client at various technical conferences, including SAP TechEd and other SAP sponsored meetings. Participate in various educational and demonstration sessions with a focus on S/4 HANA, LVM, Fiori and Persona administration and implementation.

Landscape Architecture Responsibilities at Aramco:

Prepare and perform comparative assessment of S/4 HANA versus ERP on HANA.

Evaluate HANA Appliance proposals from 3 vendors, comparing costs, sufficiency of technical components, and integration with current DataCenter infrastructure, including additional services offered by vendors.

Landscape comprised five HANA appliances supporting the Primary, High Aavailability, and Disaster Recovery instances of the Production database, as well as separate appliances for the  Development/Sandbox, and Quality Assurance database instances.

Perform OS/DB migration of SAP ERP 6.0 Enhancement Pack 6 from Sun Solaris with Oracle database to MS Windows with MS SQL database of the Development, Quality Assurance, and Production Environments.

Deployment of the OS\DB migrated instances to five HANA Appliances, as follows: Sandbox and Development together on Dual Instance HANA, Quality Assurance, Production, and Failover each on Single Instance HANA appliances, and Disaster Recovery on Single Instance HANA appliance located at secondary data center.

Landscape Architecture Responsibilities

Provide technical and architectural assistance to large independent division of company throughout their HANA Enterprise Cloud (HEC) implementation.

Design distributed SAP system landscape and deploy SAP Business Suite 7i 2013 SR1 on SAP HANA Database for Project Phase 1

Deploy and verify Supply Change Management (SCM) component of Business Suite 7i, and upgrade to latest release level.

Verify SAP S/4 HANA landscape, On-Premise, release 1610, supporting Project Phase 2 switch from ERP on HANA  to S/4 HANA.

Configure SAP S/4 HANA Cloud Platform, including Cloud Platform Cockpit amd SAP Fiori Launchpad Cockpit.

Post Go-Live Responsibilities:

Implement Enhancement Packs 6 through 8 (EHP6, EHP7, EHP8) on ERP 6.0 instances consisting of Development, QA and Production.

Upgrade BSI Taxfactory to releases 9.0 and 10.0, including several Cyclic Updates at each release level.

Integrate SNC with existing Active Directory to enable automatic and seamless authentication for SAP GUI login.

Install and configure LaMa 3.0 to facilitate management of system landscape and operational activities such as start/stop of instances, deployment of additional resources both on-premise and cloud based, system refreshes and post copy automation (PCA).

Create and support a Dual Maintenance landscape during the deployment of EHP6.

Deploy Solution Manager 7.1 SPS-6 instances across multiple geographic data centers to ensure redundancy in case of failure.

Configure Solution Manager 7.1 Maintenance Optimizer as pre-requisite for ERP 6.0 EHP6 upgrade.

Configure Solution Manager 7.1 Application Life-Cycle Management (ALM) to manage and maintain  implemented SAP processes.

Configure eCATTS as part of SolMan Test Suite to verify and test changes to withholding taxes in an HR implementation.

Prepare ESS/MSS services for upgrade and switch from Java based to WebDynpro for ABAP (WDA) based processing.

Deploy SuccessFactors Employee Central to complement SAP HR Payroll functionality with respect to employee self service, and employee talent management.

Upgrade SAP BusinessObjects 4.0, SP 4 to 4.2 to utilize 64-bit processing.

Consolidate SuccessFactors Employee Central and SAP HR Fiori interfaces into a single point of entry with a common presentation presence across all devices for both HR Administartors and Employees

Enable and configure  SAML2 authentication between Active Directory Federated Services and SAP ICF services for ESS running WDA components.

Update and renew Certificates in the SAML2 configuration (SAP side)

Create and support a Dual Maintenance landscape during the deployment of EHP6.

Implement Support Packs for annual HR End-of-Year processing and apply OSS Notes

Sr. Basis Consultant,                 March 2009 – June 2010

 

Upgrade existing CRM 2007 landscape to CRM 7.0, while simultaneously roll out new functionality to include Territory Management.

Maintain Dual landscape consisting of CRM 2007 (Development, QA, Production)  and CRM 7.0 (Development, QA and pre-Production).

Perform multiple system refreshes consisting of taking a copy of CRM 2007 Production and overlaying this on the CRM 7.0 QA and Test environments, and subsequently upgrading the QA and Test environments again from (2007 Production copy) to CRM 7.0  This process was undertaken to ensure that the most up-to-date data was present in the QA and Test environments to facilitate data migration needs.

Configure Landscape Virtualization Manager (LVM 1.x).  Develop scripts for LVM to operate and automate frequent SAP Basis task such as start/stop of SAP systems.

Configure and maintain Middleware settings for replication of Business Partners, Business Partner Relationships, and Sites between CRM 7.0 and ECC 6.0

Reorganize table indices to improve Middleware replication performance and resolve BDOCs in Error status.

Deploy custom Web Services and configure dependent SICF services and BSP’s.

Deploy Adobe Document Services on centralized J2EE instance, shared by multiple SAP instances.

Configure complex transport domain to support both CRM 2007 and CRM 7.0 developments.

Provide technical support for both the current Production environment (CRM 2007) and the Project environment (CRM 7.0), roll out Support Packs, apply Notes, check systems, performance enhancements, maintain users and roles, and monitor external communications with XI/PI, ECC 6.0, BW 7.0, Sonic, Vendano and other systems.

Review and re-configure existing Solution Manager 7.0 EHP1 installation to support Change and Request Management, and Maintenance Optimizer functionality, including automatic distribution of Maintenance Certificates throughout the corporate SAP landscape

Configure Solution Manager as the CEN for system-wide alerts and monitoring, including ABAP and JAVA stacks of ECC, PI, CRM, SCM and BW instances.

Create Work Centers to organize and simplify various monitoring and maintenance tasks based on both logical and technical landscape components.

Integrate Solution Manager Service Desk with BMC’s Remedy.

Create alerts for failures at the Middleware layer between ECC and CRM.

Implement Availability monitoring and OS Alerts (file system fill)

Configure Root Cause Analysis (RCA) for managed systems (ECC, CRM, SCM, BW, and PI)

Maintain Primary and Secondary Solution Landscape Directories, whereby the Primary SLD resides on PI instance and Secondary SLD resides on Solution Manager.

 

Sr. Basis Consultant,                          November 2008 – February 2009

 

Install and maintain ECC 6.0, SLM 7.0, BI 7.0 and PI 7.0 system landscape.

System landscape was based on Windows 2008 Operating System with Oracle 10.0.2.0.4 Databases.

Production environment was High Availability using MS Cluster.

Roll-out Support Pack Stacks and Enhancement Packs.

Configure STMS and implement global transport sources shared across applications.

Provide training and operational support to full time staff.

Setup and configure Solution Manager’s Change and Request Management (ChaRM) to control and distribute development and configuration changes throughout the system landscape.

Configure the automatic distribution of SAP’s new Maintenance Certificates through Solution Manager to all satellite systems.

Configure Solution Manger to enable Central User Administration (CUA) for user and authorizations distribution across the landscape.

Setup of Maintenance Optimizer in Solution Manager 7.0 to facilitate downloads and distribution of patches.

Basis Middleware Technology Consultant,                   July 2008 – October 2008

Blueprint and Design of Middleware connectivity between CRM 2007 and ECC 6.0.

Review and recommend change to existing system landscape, including definition of proper transport system setup across CRM and ECC components.

Troubleshoot, advice and correct failed JAVA Stack SP-13 upgrade.

Setup of a complete Sandbox environment comprised of CRM 2007 and ECC 6.0.

Roll-out and configuration of Best Practices CRM 2007 and Best Practices ECC v 603, as part of the Sandbox Landscape.

Develop Middleware Configuration documentation to assist local staff in configuration of Development, Quality Assurance and Production environments of CRM 2007.

 

 

 

 

Sr. Basis Administrator,                           January 2008 – June 2008

Stabilize existing CRM 5.0 (ABAP and J2EE) systems, including rollout of SP13 across landscape.

Optimize middleware interfaces between CRM 5.0 and ECC 5.0 (with AFS).

Fine tuning of the VMC (internal IPC) memory parameters.

Define and implement global transport landscape across all SAP components.

Initial setup and configuration of SAP Adaptive Computing Controller 7.0 to better utilize existing hardware resources during times of higher demand.

Participate with other Basis resources in system wide responsibilities, such as, system copies / refreshes, maintenance updates, and problem analysis and resolution.

Configure Solution Manager Diagnostics across entire landscape which includes Enterprise Portal 7.0, CRM 5.0, ECC 5.0, BI 7.0, and various J2EE engines supporting Internet Sales and internal reporting.

Installation and configuration of Wily Introscope.

Setup system-wide monitoring using Solution Manager as the endpoint in a centralized system.

 

Basis Team Manager,   April 2007 – December 2007

Plan and prepare Sun Solaris landscape with Oracle 10.2g for rollout of SAP Netweaver 2004s components.

Document system landscape, deployment, of components, and final operation and maintenance.

Roll out ECC 6.0, Business Warehouse, Process Integration (XI), Enterprise Portal (EP), in a standard 3-system landscape setup, consisting of Development, QA and Production instance for each of the components.

Deploy and maintain Netweaver Development Infrastructure (NWDI) to facilitate modifications to SAP supplied standard B2B (R/3) and Biller Direct (FSCM) components.

Configure Central Monitoring of all Netweaver components through CCMS, as well as, IDoc and message monitoring of XI utilizing the J2EE instance.

Install and configure Solution Manager 4.0, as the master system for Change Management, Global System Transports across Netweaver components, Maintenance Optimizer, and Central User Management.

 

SAP Netweaver Administrator,                            October 2006 – March 2007

Prepare AIX and OS390 landscape for rollout of SAP Netweaver 2004s components.

Assist with the Dual-Stack installation of CRM 5.0 landscape, including Portal with IC WebClient.

Configuration of Single Sign-On (SSO) between Portal and CRM.50 backend.

Maintenance and problem resolution of current SAP landscape, including OSS Notes, profile parameters, system dumps, security profiles and authorization failures.

Provide assistance and general knowledge transfer to existing fulltime staff on issues related to SAP Netweaver 2004s and other SAP components.

Configure Solution Manager 4.0 to meet current SAP requirements with respect to distribution of Service Packs, upgrades, and fixes.

Install and configure Central User Administration (CUA) systems on Solution Manager Instance.

 

Technical Projects Lead,            March 2005 – October 2006

Responsible for the technical upgrade form SAP R/3 4.6c to SAP ECC 5.0, including staffing, budget, and planning.

Source and target systems of the upgrade included the following SAP components:  MM, SD, FI/CO, HR, and a separate Variant Config instance.

Maintain dual system landscape to support ongoing development and support of 4.6c environment and the new ECC 5.0 environment.

Deployment of Enterprise Portal, including Employment Self Service (ESS) to replace Workplace 2.1, as part of the overall upgrade project.

Hands-on Basis tasks from Prepare through Upgrade.  Coordination and supervision of basis team.

Architecture, installation, and configuration of XI 3.0 system landscape consisting of sandbox, development, QA and production systems.

Integration of SAP Business One (installed at non-US subsidiaries, and offices) with SAP ECC 5.0 through custom XI 3.0 interface.

 Installation and configuration of CRM 4.0 (Middleware and Basis components).

Overall database maintenance, backup and restore, upgrade and patching of multiple clustered and non-clustered MS SQL instances

Installation and configuration of J2EE environment, deployment of ISA (Internet Sales Application) including setup and initial configuration using XCM.

Technical upgrade of SAP system’s hardware from 32-bit to 64-bit.

Setup of Java Development Infrastructure, including SLD, nameserver and appropriate tracks.

 

SAP-CRM Technical Lead,          September 2004 – March 2005

Responsible for CRM 4.0 integration with existing non-SAP systems.

Design and implementation of the overall XI 3.0 infrastructure and architecture.

Develop system landscape requirements for Dev, QA, Prod and DR (Disaster Recovery) environments, including hardware sizing and data load/performance measurements.

Development of interfaces to external Master Data systems (scheduled updates of Business Partner data),  Literature Fulfillment Service (periodic transfer of Orders, Stock Update, and Order Shipment data), and real-time Serial Number Verification check in external Oracle database.

Implement web services for product registration and customer service warranty check and entitlements

Design and implement  roll-over of customer survey responses in CRM online Interaction Center screens.

Develop various Workflows for email registration of customers, products, and service processing.

Overall responsibility for technical implementation, including supervision and assignment of tasks to programming staff.

 

SAP-CRM Team Manager,                       September 2003 – July 2004

Responsible for CRM 4.0 Ramp-Up implementation and coordination with SAP, AG.

Meet with client stake holders to develop specifications for the functional and technical implementation of Customer Interaction Center and the IC Web Client.

Manage implementation team, including assignment of tasks, and follow up on progress.

Prepare weekly status reports for client manager detailing current progress in the implementation, identifying possible issues and proposal of solutions.

Participate in various regular meetings ranging from Project Management, Technical Implementation, Functional Configuration, and Legacy Systems Interfaces.

Upgrade existing CRM 3.1 systems to CRM 4.0 (Development, QA, and Production systems)

Install and configure 16 CRM 4.0 systems consisting of Sandbox, Development, QA, and Production systems in 4 separate landscapes ( Europe, Amaricas, Asia-Pacific, and Global Roll-Out).

Configure and maintain a development environment consisting of Solution Manager 3.11, CRM 4.0, and Lotus Notes CR database.

Integrate Middleware consisting of CAT Server, IPC, TRex, and a cluster of J2EE servers (multiple instance running on same host)

Configure IC WebClient and Broadcast Messaging Server.

Functional configuration of Customer Interaction Center, Marketing Segmentation, and Trade Promotion Management.

Evaluation of XI version 3.0 and its implementation with respect to CRM 4.0.

 

SAP Integration Consultant,                            May 2003 – September 2003

Responsible for the integration of CRM 3.1 and Enterprise Portal 5.0 and the roll-out of Development / QA environment to the Production systems.

Develop technical documentation detailing each step required to install and configure CRM 3.1, EP 5.0, and J2EE servers.

Verify and document publication of Portal templates and import of SAP Business Packages.

Review required functionality and technical completeness of custom iViews.

Prepare technical specification of new iViews to meet customer business requirements.

Configure CRM 3.1 as Central Alert Management Server to act as alert repository for internal alerts as wells as alerts originating in R/3 backend and BW.

Modify standard SAP Alert iView to meet customer needs; incorporating system messages as well as Business Partner alerts.

 

SAP CRM Team Lead,                 August 2002 – April 2003

Develop system landscape consisting of clustered SAP CRM Production environment, MCOD installation of SAP CRM Development and QA environments, multiple load-balanced CRM Middleware servers, ITS servers, and support systems for GIS and Scheduling services.

• Conduct workshops with client's full-time staff in order to design and build an CRM 3.0 infrastructure that meets the client's functional needs. Workshops included detailed analysis of the client’s current business processes and how these equate to CRM functionality, and subsequent configuration tasks.

Prepare and conduct CRM 3.0 training sessions for the client's technical full-time staff in the areas of operation, maintenance, and performance of their newly installed CRM solution.

Install and configure SAP CRM 3.0 SR1 (Production environment) on Windows 2000 Server Cluster platform with Oracle 8.1.7.x database.

Install and configure SAP CRM 3.0 SR1 (development and QA environments) on single Windows 2000 Server (MCOD install) platform with a shared Oracle 8.1.7.x database.

Initialize and maintain Change and Transport Management System.

Research and apply SAP Notes and Service Packs as required for continued system functionality and operation.

Install and configure load-balanced IPC 3.0 SR12, consisting of a single, but clustered, IPC Dispatcher and multiple IPC Servers.

Install clustered SAP Business Connector 4.6 and develop XML based interface between the Business Connector and ClickSoft (third-party Service Personnel Scheduling Optimizer).

Install and configure load-balanced ITS Servers for Mobile Client remote access to CRM by technical field personnel.

Modify and configure Price Configuration Analysis WEBGUI servlet for display within CRM transaction CIC0 for use by Call Center personnel.

Develop and maintain Roles for CRM Call Center personnel, supervisor, field service technicians and company management.

Perform daily maintenance and performance analysis tasks to ensure systems stability and availability.

Prepare training materials and conduct two-week training workshop for client employees responsible for SAP Basis after Go-Live handover of systems.

Manage and supervise a 4-person SAP Basis Team.  Conduct meetings, assign tasks and responsibilities,  and follow through on deliveries and completion.

Attend project meetings with client, functional, and technical Team Leads.

Prepare Backup / Restore and Disaster Recovery Plan.

Prepare and maintain Basis Technical Installation Documentation and Standard Operation Procedures Manual.

 

SAP Systems Manager,                 September 2001 – July 2002

Presented\participated in all Blueprint workshops related to technical infrastructure. Gather architecture and operational information regarding data flows between legacy systems; develop, propose and implement a SAP based solution to replace the legacy systems.

Install and configure SAP ITS server with SAP Workplace (2.11), SAP CRM (3.0) and R/3 (4.6c) backend connectivity, Administrative services and On-Line Store (Sales Order, Available to Promise and Order Status) functionality. Modify CSS for customer branding of ITS.

Install SAP Web AS version 6.20 (both a Server instance and a Client instance) with connectivity to SAP R/3 version 4.6c backend for Technology Assessment and Performance Analysis in comparison to traditional R/3 – ITS internet solution.

Modify JAVA code to incorporate In-Q-My server in system landscape.

Build Web environment for internet sales to consumers and businesses utilizing SAP ITS and supporting both JAVA and HTML based interfaces.

• Install, initialize and configure SAP CRM 3.0 and Middleware including IPC (Internet Pricing Configurator), SCE (Sales Configurator Engine), SCM (Supply Chain Management), APO (Advanced Planning & Optimization) and EBP 5.0 (Enterprise Buyer Professional) BW (Business Warehouse) on Windows 2000 Server platforms.
• Configure ALE connections between SAP 4.6c backend, SAP  Workplace 2.11 (Basis release 4.6d), and SAP CRM-EBP systems.

Add IS-Service Provider functionality to 4.6c backend system. Integrate T&E (time and expense) reporting for client’s consultants.

Install and configure Best Practices for mySAP.com Service Providers on CRM 3.0

Review and verify R/3 – ITS installation at large automobile manufacturer in Southeastern U.S.  Recommend changes and additional configurations to increase performance through load balancing using Router and IP Sprayer technologies.

 

Interfaces and Workflow SME,                         March 2001 – August 2001

Department of Defense, Washington, DC                                                                   

• Install and maintain off-base external SAP R/3 4.6c system during the Blueprint phase of the current implementation for initial testing of the client’s required functionality.
• Install IS-Public Service, apply and research OSS notes, and perform SAP recommended system modifications and patches.
• Install and configure SAP New Dimensions Workplace 2.11 (mySAP.com) system to allow non-US based units of USAMMA access to SAP R/3 using internet based VPN.
• Install and configure SAP New Dimension EBP  (Enterprise Buyer Professional) system to test and demonstrate advanced internet catalog procurement functionality for Phase 2 of the current implementation.
• Install and configure SAP New Dimension CRM 2.0b (Customer Relationship Management) system to test and demonstrate “Mobile Client” functionality for USAMMA’s Fielding Units.
• Responsible for numerous workshops to gather Blueprint information and develop detailed specifications.  Workshops covered Customer Interaction Center (CIC) and Interfaces to existing non-SAP systems at the Department of Defense.
• Configure CIC within the CRM system to support bi-directional interaction between customer (U.S. Army units worldwide) and USAMMA, and to provide an integrated Service Request/Notification system.
• Configure CIC to provide assistance and alerts to USAMMA Fielding Units.
• Configure SAP Workflow and create custom Workflow Events in support of client’s EBP procurement process, including internal and external notifications.
• Prepare interface requirements between SAP R/3 4.6c and numerous legacy systems throughout the Department of Defense infrastructure in support of Supply Chain Management
• Create mappings between IDOCs and MILLSTRIP transactions, such as A0A, A0E, D3x, D4x, D6x, D7x, D8x, D9x, C2x, STANFINS, and CCSS-F for integrated Ordering – Delivery.
• Develop specifications for system changes to DSS-DEPMEDS system to support “Just-In-Time” deliveries at the Assembly Floor, in close cooperation with the DSCP (Defense Supply Center Philadelphia) technical and operational staff.
• Work with DLA (Defense Logistics Agency), DAASC (Defense Automatic Addressing System Center), Logicon-INRI (DEBX Defense E-Business Exchange contractor) to develop common IDOC mappings to DoD legacy systems to automate an end-to-end Supply Chain Management system landscape, which can be utilized by all SAP implementations currently underway at the Department of Defense.

 

SAP Workflow Architect,                 June 2000 – February 2001

Department of Defense, Washington, DC                                                                   

• Develop Workflow integration for U.S. Government information gathering agency.
• Conducted workshops with client staff to ascertain the technical and functional requirements to be addressed by Workflows in the implementation.
• Review and fine-tune detailed specifications with individual client stake holders
• Review detailed functional plan / technical requirements as they relate to Workflow events generated within the SD, MM, and PP modules as SAP R/3 (version 4.5b), recommend changes, deletions and additional functionality.
• Create custom Workflow event and code changes to the BUS2005 object (Production Order) to route decision process via HR Organization Structure to appropriate managers.
• Meet with agency’s full-time staff to discuss and verify the Technical Implementation Blueprint, including the detailed steps to configure and implement the design in a SAP R/3 version 4.5b system.
• Participate in final client Sign-Off process regarding implemented Workflow solution for SD, MM, and PP modules.
• Build a SAP New Dimension demonstration system for major Implementation Partner consisting of a SAP R/3 development environment on IBM RS6000, and three Compaq laptops running CRM/BBP, R/3, and Workplace, respectively.  The laptops have been used at SAP Technical Conference to demonstrate SAP’s New Dimensions product line, This system landscape of three laptops is also currently used by Implementation Partner to give live demonstrations at various prospective client sites, both commercial and governmental, throughout the U.S.
• Provide Basis support for KPMG’s Federal Center of Excellence.
• Install and configure SAP Knowledge Warehouse (KW) on HP hardware with a SAP-DB 7.0 database system.
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