Peningo Systems, Inc.
Resume of Candidate: PEN34
Rate: email us at info@peningo.com for rate information
Contact info: For information on this candidate please email us at info@peningo.com
Technical Areas:
Six years experience. Peregrine Consultant with a strong background in GetIt 1.x – 4.x (GetResources, GetServices, Get.It - 4 years), implementation and
creation of AssetCenter solutions (4 years – including Scripting Wizards & Workflow), Peregrine AC Database administration (creating tables, links,
Creating views, actions, and queries),), Connect.It (4 years experience - Scripting complex scenarios, Data analysis), Crystal Reports (Creating Web-
based reports, Customizing reports), ServiceCenter (4 years experience), Mobilize It, Knowlix, JavaScript and XML development using Internet Explorer
and Netscape Navigator, Oracle and MS SQL Server RDBMS using both Windows and Unix as AssetCenter and ServiceCenter back-ends and Basic and
Jscript development (ConnectIt). Experiences includes:
• Created AssetCenter database for a global pharmaceutical firm that included 20,000 assets (telephones, desktops, notebooks, LAN equipment).
Windows front-end / Oracle – Unix back-end. Connected AssetCenter database to external SQL database, ServiceCenter, and TeleCenter using
ConnectIt. ConnectIt scenarios used to synchronize assets across Peregrine products: telephone assets synchronized with TeleCenter, LAN assets
synchronized with ServiceCenter. Generated billing statements using ConnectIt by creating external text files that could be read by in-house billing
software. Created AssetCenter wizards to automate the process of creating new assets and making changes to existing assets. Extensive wizard
creation allowed end-users to utilize the wizards exclusively instead of the AssetCenter GUI
• Created ConnectIt scenarios to synchronize 15,000 assets in AssetCenter and ServiceCenter at a global manufacturing firm. Implemented
GetResources. Windows front-end / Oracle – Unix and SQL Server – Windows back-end. Upgraded SC 4.0 to SC 5.0 using external SQL scripts (both
AssetCenter and ServiceCenter on MS SQL 7.0). Created web front-end using GetResources and SC Java Client to facilitate input and modification of
assets by end-users. Designed ConnectIt scripts to provide mapping between ServiceCenter and AssetCenter
• Created GetResources application for global insurance company. Netscape and Internet Explorer front-end / SQL Server – Windows back-end.
Extensive XML and JavaScript modifications and creation of new GetIt modules to allow for search, asset creation, and modification capabilities. Created
procurement module that allowed for purchase of assets; stock held in AssetCenter, purchase capabilities in ServiceCenter. Developed asset creation
module in GetResources that provided ability to create new assets and modify existing assets. Developed change module in GetResources that posted
information to AssetCenter and ServiceCenter; module imitated the change process flow in ServiceCenter and used assets from AssetCenter; change
algorithm implemented using JavaScript and XML
• Created GetServices and GetResources application for US healthcare provider with 20,000 assets using ServiceCenter and AssetCenter. Internet
Explorer front-end / SQL Server – Windows back-end. Create PO from the request workflow using GetResources and AssetCenter. Integrate change and
request modules (ServiceCenter and AssetCenter) using GetResources. Implement and modify GetServices module to allow for problem creation,
update, and close in ServiceCenter
Skills
Languages:
SQL, RAD code (ServiceCenter), Java, JavaScript, XML, VBScript, Visual Basic, HTML
Technologies and Tools:
AssetCenter 3.x – 4.x, ConnectIt 2.x – 3.x, ServiceCenter 2.x – 5.x, GetIt 1.x – 4.x (GetResources, GetServices), Mobilize It, Knowlix, Crystal Reports 5.x – 9.
x (ReportCenter)
Operating Systems / RDBMS:
Oracle 7.x – 8.x, SQL Server 7.0 – 2000, Windows 2000 / XP / NT, UNIX
Projects (AssetCenter, GetResources, ConnectIt)
Consultant, IBM
1/2004 – 6/2004
State Farm
Bloomington, IL
• Create Connect-It 3.2.1 scenarios for asset migration from legacy DB2 tables to AssetCenter 4.3
• Interpret Visual Basic 5.0 executables and PERL script batch jobs and re-create functionality using Connect-It
6/2001 – 10/2002
Created AssetCenter database for a global pharmaceutical firm that included 20,000 assets (telephones, desktops, notebooks, LAN equipment). Windows
front-end / Oracle – Unix back-end.
• Connected AssetCenter database to external SQL database, ServiceCenter, and TeleCenter using ConnectIt
• ConnectIt scenarios used to synchronize assets across Peregrine products: telephone assets synchronized with TeleCenter, LAN assets
synchronized with ServiceCenter
• Generated billing statements using ConnectIt by creating external text files that could be read by in-house billing software
• Created AssetCenter wizards to automate the process of creating new assets and making changes to existing assets
• Extensive wizard creation allowed end-users to utilize the wizards exclusively instead of the AssetCenter GUI
• Trained operators on use of AssetCenter
• Created Crystal Reports to supply monthly updates on asset changes, billing, and phone directory information
3/2001 – 2/2003
Created ConnectIt scenarios to synchronize 15,000 assets in AssetCenter and ServiceCenter at a global manufacturing firm. Implemented
GetResources. Windows front-end / Oracle – Unix and SQL Server – Windows back-end.
• Upgraded SC 4.0 to SC 5.0 using external SQL scripts (both AssetCenter and ServiceCenter on MS SQL 7.0)
• Created web front-end using GetResources and SC Java Client to facilitate input and modification of assets by end-users
• Re-designed AssetCenter lease acceptance code to integrate with current company practices
• Designed ConnectIt scripts to provide mapping between ServiceCenter and AssetCenter
11/2001 – 6/2002
Created GetResources application for global insurance company. Netscape and Internet Explorer front-end / SQL Server – Windows back-end.
• Extensive XML and JavaScript modifications and creation of new GetIt modules to allow for search, asset creation, and modification capabilities
• Created procurement module that allowed for purchase of assets; stock held in AssetCenter, purchase capabilities in ServiceCenter.
• Developed asset creation module in GetResources that provided ability to create new assets and modify existing assets
• Developed change module in GetResources that posted information to AssetCenter and ServiceCenter; module imitated the change process flow in
ServiceCenter and used assets from AssetCenter; change algorithm implemented using JavaScript and XML
7/2002 – 12/2002
Created GetServices and GetResources application for US healthcare provider with 20,000 assets using ServiceCenter and AssetCenter. Internet
Explorer front-end / SQL Server – Windows back-end.
• Create PO from the request workflow using GetResources and AssetCenter
• Integrate change and request modules (ServiceCenter and AssetCenter) using GetResources
• Re-design approval process to allow for ServiceCenter and AssetCenter integration
• Implement and modify GetServices module to allow for problem creation, update, and close in ServiceCenter
Work Experience
Peregrine ServiceCenter Consultant, Unisys
6/2004 – Present
Unisys
Detroit, MI
• Create ServiceCenter 4.x solutions for a global help desk (15,000 calls per month)
• Create ServiceCenter solutions using Java enterprise edition classes interfacing with Oracle 9.x databases
Consultant, IBM
1/2004 – 6/2004
State Farm
Bloomington, IL
• Create Connect-It 3.2.1 scenarios for asset migration from legacy DB2 tables to AssetCenter 4.3
• Interpret Visual Basic 5.0 executables and PERL script batch jobs and re-create functionality using Connect-It
Software Specialist
5/2003 – 12/2003
Gartner
Fort Myers, FL
• Work with CIO’s to determine value of Peregrine implementations and ROI of modifications to current Peregrine installations
• Generate sales leads for software tools
• Work with 2000+ accounts in the Northeast to generate sales revenue for software tools
• Demonstrate value of software tools using web conferencing
Lead Peregrine Technical Consultant
8/2000 – 2/2003
Advanced Marketplace
Brandon, FL
• Consultant to over 20 leading corporations on Peregrine Help Desk technologies (short list below)
o Morgan Stanley Dean Witter
o Black & Decker
o Arinc
o Kaiser Permanente
o Pfizer
o Novant
• Designed solutions using Microsoft SQL Server, Oracle, Java, JavaScript, XML, Visual Basic, VB Script, and SQL to resolve client issues, design web
interfaces, and build enterprise solutions
Business Analyst
2/2000 – 8/2000
SouthTrust Bank
Birmingham, AL
• 6 month consulting contract
• Implemented Peregrine ServiceCenter
• Analyzed business processes and designed process flows for three End User Computing internal help desks
• Designed training manuals and conducted training for 50+ operators
IT Customer Service
1/1997 – 10/1999
Sonat, Inc.
Birmingham, AL
• Reviewed and purchased software for IT Customer Service
• Technical writer; distributed company-wide information online
• Phone analyst for IT Help Desk
• Designed Crystal Reports and IT Customer Service web site
Education
1998-2001 Beeson Divinity School Birmingham, AL
Masters in Theology
Graduated magna cum laude
1992-1994 Auburn University Auburn, AL
BS in History; College of Science and Mathematics Pre-Medicine
Graduated cum laude
1989-1991 Samford University Birmingham, AL
Concentration in Business Administration
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